Contact Us
We'd love to hear from you
Whether you have a question, found a bug, or want to suggest a new feature, there are several ways to get in touch with the ThinPDF team.
For general inquiries, questions, or feedback:
support@thinpdf.comWe typically respond within 1-2 business days.
Feature Requests
Have an idea for a new tool or improvement?
Request a FeatureWe review every suggestion and prioritize based on user demand.
Frequently Asked Questions Before Contacting
Before reaching out, you might find your answer on our FAQ page. It covers common questions about:
- File size limits and supported formats
- Privacy and security of your documents
- Compression quality and options
- Troubleshooting common issues
Report a Problem
If you've encountered a bug or something isn't working correctly, please include the following details in your message to help us resolve it quickly:
- Which tool you were using (Compress, Merge, Convert, Protect, or Unlock)
- What happened vs. what you expected to happen
- Your browser and device type (e.g., Chrome on iPhone, Firefox on Windows)
- File size of the PDF you were working with (approximate is fine)
Support ThinPDF
ThinPDF is a free service supported by voluntary donations. If our tools have been helpful, consider supporting continued development:
Response Times
As a small team, we do our best to respond promptly:
We value your feedback and are committed to making ThinPDF better for everyone.